Terms + Conditions
Privacy Policy – Our Commitment to Your Privacy
GILLIAN ODERING LTD RESPECTS YOUR PRIVACY. WE ARE PARTICULARLY SENSITIVE TO PRIVACY ISSUES ON THE INTERNET, INCLUDING OUR DIGITAL APPLICATIONS AND THEREFORE WE PROVIDE THIS PRIVACY POLICY SO YOU KNOW ABOUT OUR ONLINE INFORMATION PRACTICES AND UNDERSTAND HOW WE TREAT THE INFORMATION WE RECEIVE ABOUT YOU FROM THE INTERNET.
Your Consent
By using our site, you consent to our privacy policy.
What information do we collect?
We collect solicited personal information from you when you register on our site, subscribe to our newsletter, purchase an item from us, respond to a survey or fill out a form. When interacting with our website, where appropriate, you may be asked to enter your: name, e-mail address, phone number and other personal information where it is reasonably necessary for one or more of the business’s functions or activities. You may, however, visit our site anonymously or choose to use a pseudonym. Should Gillian Odering Ltd receive unsolicited personal information that does not meet the conditions set above, we will destroy the information as soon as practicable but only if it is lawful and reasonable to do so.
What do we use your information for?
Any of the necessary information we collect from you may be used in one of the following ways:
• To personalise your experience (your information helps us to better respond to your individual needs).
• To address feedback (we may contact you in response to your feedback submitted through our surveys)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
How do we protect your information?
All personal information you provide to us is stored in our secure database. Reasonable steps have been implemented in order to protect your personal information from interference, misuse, loss, unauthorised access, modification, and disclosure when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Payment information
Currency
All prices stated on the current website are denominated in New Zealand Dollars (NZD) and all orders are processed in New Zealand Dollars (NZD). All prices include GST when purchased in New Zealand and exclude GST when purchased elsewhere; prices do not include shipping, which is charged according to delivery location. Your bank may charge you a fee to transact in NZD, please refer to your bank terms and conditions for more information.
GST
When purchasing from New Zealand your order will include GST to the value of 15% of your total invoice. When purchasing from outside of New Zealand you declare that you are not in New Zealand and will not be making use of the supply in New Zealand, your purchase is GST free.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google Analytics
The services contained in this section enable Gillian Odering Ltd to monitor and analyse web traffic and can be used to keep track of user behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookie and Usage Data. Place of processing: USA – Privacy Policy – Opt Out.
Opting Out and Unsubscribing
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact’.
Personal Details
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:
• Review the personal information you have supplied us
• Request that your personal information may not be used to contact you
• Request that your personal information be removed from any solicited list used by us
• Request that your personal information be deleted from our records
• To opt out of being contacted by us
Correction of Personal Information
You may, at any time, request access to the personal information, which we hold about you by sending an email to gilllian.odering@gmail.com. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.
Changes to our Privacy Policy
Gillian Odering Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, need to update your personal details or would like further information, please contact us by any of the following means during business hours Monday to Friday:
https://gillian.co.nz
Gillian Odering Ltd
Christchurch, New Zealand.
E: gillian.odering@gmail.com
P: +64 (27)370 0758
Making a Complaint
If you wish to make a complaint, you should contact us by mail, email, or telephone at the details above. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.
Disclaimer
The information contained in the website is provided for informational purposes only. You should not use the information available on or through the gillian.co.nz website for diagnosing or treating a health problem or disease.
Events
Refund Policy
Please note we don’t offer refunds to our events. You are welcome to transfer your ticket to someone else if you can no longer attend – please advise us of this so we can update our records. If you have purchased a ticket to one of our workshops and are requesting a refund, unfortunately we cannot offer a refund however we can credit your purchase amount towards any other Gillian Odering Ltd service or products. Please note credits are only valid for 12 months from the date of your purchase.
Force Majeure
Gillian Odering Ltd shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
Photography & Video Recording
By purchasing a ticket to one of our events you consent to us using your image and/or likeness in any photography or video recordings we create, unless otherwise advised by you. These recordings may be used for promotional purposes or otherwise at anytime in the future. Photographic, video or audio recording equipment for any purpose other than private non-commercial purposes is not permitted by any attendee of the event. Accreditation must be acquired and approved by Gillian Odering Ltd, prior to the event, should you wish to make any such recordings.
Comments, Feedback, Testimonials
If you provide us with comments, feedback or testimonials, whether written, verbal or otherwise, you consent to us using this information and or likeness in our marketing collateral. Please note we will not identify you by name unless you have given us permission to do so. Should you wish to revoke any information you have provided us please advise us by contacting gillian.odering@gmail.com and we will remove reference to your remarks in any future collateral.
Personal Appointments
We understand that sometimes it is necessary for you to change your appointment.
You have the option to cancel or reschedule your booking at any time up until 24 hours prior to your consult.
If you do not cancel or reschedule your booking within 24 hours of your appointment 50% of the consultation fee will be charged.
You are responsible for recording your appointment in your diary and calculating your local time conversion.
Please note: all consultation appointments are booked in New Zealand time, charged in NZD and include GST.
COURSES/WORKSHOPS
The contents of online courses are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you have regarding a medical condition. Gillian Odering Ltd are not responsible for adverse effects resulting from your use or reliance on any information contained in any course.
Refund policy – online courses
Please choose online courses carefully before completing your order, no refunds, credits or transfers are available for online course purchases.
AUDIO PRODUCTS
Refund policy – audio products
Please choose audio products carefully before completing your order, no refunds, credits are transfers are available for audio product purchases.